We look forward to welcoming you at Felin Carrog. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 4.00pm to 10.00pm on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.
We ask that you please vacate your room by 10.00am on the morning of departure.
Please note the cancellation policy before committing to a reservation.
In order for us to confirm a reservation, credit/debit card details are required to secure your booking. A deposit of £30 is required per room.
Payment is due on the morning of departure and we accept the following credit and debit cards; Visa, Mastercard, Maestro, Discover, Diners Club, JCB and cash.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made and your deposit will be refunded.
If you cancel your reservation within 7 days of the scheduled date of arrival the deposit is not refundable unless we are able to fill the room with another booking.
Guests failing to arrive, without notification, will be responsible for the full cost of the booking.
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast in a similar standard of room(s).
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless caused by the negligence or other breach of legal duty on the part of Felin Carrog.
We are happy to return items that have been left following departure. However, there will be a reasonable charge to cover postage and packaging.
We reserve the right to charge for missing items.
We are a dog friendly establishment but would request that guests do not allow their dogs onto the furniture.
Smoking is not permitted inside the property but guests can use the courtyard garden at the front.
Felin Carrog reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that not complying with our smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
We reserve the right to amend these terms and conditions at any time.
Felin Carrog is the trading name of Stephanie & Tony Turner.